Compensation: $37,923.80 - $45,982.60

Position Summary:

Veterans Services Student Support Advisors provide complete organizational support and services to any military or military affiliated student. Veterans Services Student Support Advisors are experts in the field of GI Bill usage and specialize in GI Bill strategic planning. Additionally, Veterans Services Student Support Advisors take a 360-degree approach to student advisement and support. Veterans' advisors assist veteran and military affiliated students from their initial inquiries about what SPC offers through application to SPC, application for GI Bill benefits, students orientation to SPC, VA's GI Bill, and the local veteran community. Veterans Services Student Support Advisors are expected to assist students in introducing the student to higher education generally, guiding career decisions and class selection for GI Bill legal compliance and furthering of the academic career. Veterans Services Student Support Advisors take a holistic approach to military affiliated students by assuring the student is in touch with any academic and student services needs of the military-affiliated student at SPC, which includes but is not limited to: Financial Aid, Accessibility Services, scholarships, waivers, tutoring, transfer planning. Veterans Services Student Support Advisors are held responsible for creating and promoting meaningful student life in their offices for military related students to find a suitable social network within.

Veterans Services Student Support Advisors serve each as Campus POC for any veteran or military-affiliated issue which may arise.

Veterans Services Student Support Advisors are expected to hire and train student workers through the VA's Work Study program, to assist in their respective offices.

Education:

Associate's degree minimum

Experience:

Two (2) years related experience.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

• Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
• Understanding of SPC programs which are approved for GI Bill funding, MyCAA funding, Active Duty TA funding (all branches of military separately), Reserve/National Guard TA funding
• Understanding of all SPC certificate, associate and bachelor degree programs
• Knowledge of college and community resources including disability support services, student support, learning support, and student assistance programs
• Fluent in VA Once program, Tungsten PO Program, Fluent with Microsoft Office suite of applications as well as the PeopleSoft student administration system, Perceptive Content system, Ask VA system, Wait Well system, VA.gov application system, WEAMS system
• Customer service principles
• Career planning principles and practices;
• Community networking principles and practices;
• Recordkeeping principles;
• Computers and related software applications.

Skills:

• Manage multiple initiatives and be flexible in a changing, fast-paced environment;
• Connect with people, provide needed support and demonstrate patience and maintain a positive attitude;
• Proactive approach to problem solving;
• Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
• Maintaining confidentiality;
• Preparing and maintaining records;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with students, coworkers, subordinates, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
• Excellent time management skills
• Coordinating academic programs or services;
• Advising students on academic issues;
• Providing program support
• Ability to serve diverse populations and cultures
• Ability to work flexible hours including some evening and weekend hours consistent with student needs
• Ability to review and analyze student needs and recommend appropriate success strategies and referrals
• Ability to manage large amounts of information related to academic programs, college policies and procedures, and federal regulations
• Project management skills
• Strong organizational and administrative skills and the ability to prioritize and meet deadlines
• Demonstrated ability to manage multiple activities and maintain flexibility
• Demonstrated leadership practices and ability to think strategically to support change and innovation
• Experience with advising students on academic, finance or career issues

Physical:

• Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities: