We are seeking a dynamic and experienced individual to serve as our Director of Financial Aid. This role is pivotal in changing student lives by effectively managing financial aid processes and ensuring timely receipt of student funding. The successful candidate will be a seasoned professional who excels in financial aid and default management, capable of fostering positive relationships with team members, lending institutions, guarantee agencies, and regulatory entities.

Manages the campus Financial Aid Department.
• Interviews and hires all new staff members.
• Directly responsible for the technical training of new employees and updating current employees.
• Monitors the student financial assistance process to ensure that "Financial Aid Packages" are processed and funds received.
• Monitors the award processing of grant programs and Perkins funds, ensuring that institutional allocations of SEOG \ Perkins are awarded, but not overextended.
• Responsible for ensuring that all Stafford/PLUS/UNSUB and Sallie Mae ALT Loans are completed correctly and in a timely fashion.
• Monitors the timeliness of all 1st, 2nd, and 3rd Academic Year Loan activity.
• Achieves measured default rates at a level no greater than the established goals.
• Monitors and controls budget items for the department to achieve the planned financial results.
• Actively participate in programs targeted to improve retention, customer satisfaction and show rates.
• Accountable to ensure professional development of staff.
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
• Recognizes and rewards employee contributions and achievements.
• Other duties as assigned.

Education / Experience

• Bachelor's degree in related field preferred.
• Minimum five years leadership or management experience strongly preferred.
• Minimum five years experience in an administrative position in the Financial Aid office of a public or approved private post-secondary school is strongly preferred.

Skills

• Excellent interpersonal communication skills both verbal and written.
• Ability to handle multiple tasks in a fast-paced environment where deadlines are essential.
• Strong organizational and analytical skills.
• Extensive knowledge of financial aid regulations and procedures.
• Ability to use good judgment, problem-solving and decision-making skills.
• Ability to maintain confidentiality and professional decorum.
• Knowledge of personal computer software applications including Word, Excel, and Access.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
• Will require minimal overnight travel.

Work Environment

• Work is performed indoors in a climate-controlled environment.

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