Requisition #: CUSTO003018
Job Title: Customer Support Tech
Location: Orlando, FL 32826
Clearance Level: Active DoD - Secret
Required Certification(s): Department of Defense 8570 IAT Level 1 Certificate (For example, one of the below, or higher), A+ CE, CCNA-Security, Network+ CE, SSCP
**Selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. **
SUMMARY:
The PEO STRI IT Service Management (ITSM) contract is an Army support contract located in Orlando, FL that focuses on providing many tiers of IT services to federal employees, contractors, and external supporting agencies engaged in the development of Training, Simulation, and Instrumentation for the U.S. Army in support of today's Warfighter.
The Customer Support Technician position focuses primarily on opening help desk tickets and diagnosing/resolving end-user technical issues for hardware and software as quickly as possible either remotely or in-person. Communication with the customer is required while serving customers courteously and efficiently ensuring the highest standards of customer service.
DUTIES:
Background Needed and Years of Experience:
Preferred Technical Skills:
Non-Technical Skills:
WORKING CONDITIONS:
Contractor site with possible off-hours work to support releases and/or VIP troubleshooting issues. Work requires standing and walking up to 50% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands:
COVID-19 Vaccination Requirement
As a federal contractor, Agile Defense is subject to any federal vaccine mandates or other customer/facility vaccination requirements. As such, to protect the health and safety of its employees and to comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
About Us!
Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense.
Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our "Listen. Think. Innovate." philosophy.
At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.
Agile Defense, Inc. does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.