About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.
Job Description Summary
The iTrip Panama City Beach General Manager will be responsible for all on-site aspects of unit management for over 100 short-term rental properties including guest acquisition, inhouse guest experience, housekeeping, and ongoing maintenance repairs.
The GM is a highly self-motivated and results driven business unit leader who directs and manages the organization’s daily business activities, develops effective business strategies, and implements programs to meet overall growth objectives. They account for staff development, controls of and efficiencies of daily operations, sales objectives, EBITDA management, client and vendor relationships and embody the organization’s image.
The GM also determines and upholds the vision and mission of the company.
What You’ll Do (Functions & Responsibilities)
- Ensures all products, actions and services provided by the company are in line with the company vision and standards.
- Reviews and compares property management services with current and future competitors, stays abreast of industry trends, and adjusts as necessary.
- Maintains strong relationships with property owners, rental guests, vendors and local leaders such as homeowner and condo associations, government relations, etc.
- Sets clear expectations and measures outputs.
- Ensures staff are engaged and working towards the same goals.
Administration
- Hires, trains and develops a team of 4-8 team members, including seasonal team members.
- Maintains operational protocols and efficiency, allocates resources, and monitors the success of key performance indicators.
- Develops and maintains relationships with property owners and prospective owners.
- Communicates with relevant vendors and trade associations.
- Reviews vendor relationships on an ongoing basis and makes changes to improve efficiencies.
- Conducts business development marketing to prospect new units to manage. This includes working with referral sources, creating market analysis (pro formas) for prospective units and negotiating with property owners.
- Creates, reviews, updates and enhances operational workflow processes.
- Oversees the handling of and is involved in responding to complaints from clients.
- Works with Marketing to conduct frequent client satisfaction surveys and follow up with clients on issues, if warranted.
- Submits timely and accurate reporting, as required.
- Responds to corporate office requests.
Financials
- Analyzes and/or maintains budget, P&L, and other financial reports
- Manages the company’s cost of goods sold (COGS) and expenses
- Ensures the company hits the forecasted revenue numbers
- Maintains awareness and knowledge of the company’s daily finances.