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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Join the 2022 FIS University Program!

As a 2022 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

This two-year full-time program has start dates in January, March, June and September with a dedicated "Learning Week" where you will;

• Learn how to work within a corporate environment
• Learn the structure of FIS and options for growth within the organization
• Hear from FIS leadership about their journey and participate in senior leader networking opportunities
• Build a network of your peers from across the organization

This position is for a June 2022 start.

About The Team

The FIS Data Integrity Manager Client Experience (CX) team is looking for Product Support Representatives to join our team in Jacksonville, FL. In this role, you will become expert on different reconciliation solutions used by our client base of banks, financial institutions. You will then use this expertise to help these clients get the most value from our software. You will also learn how the reconciliation done across different clients and how the FIS Data Integrity Manager is integrated with other FIS products. Our operations are 24/7 though our greatest focus is on clients' needs during the US trading day.

What You Will Be Doing

• This position is a great career starter and advanced learning opportunity for the right individual.
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What You Bring

• Bachelor's degree in business, accounting, finance, information systems, or other related field

• Proficiency in Microsoft Office Suite

• Self-motivated and willingness to learn

• Excellent communication and interpersonal skills

Added Bonus If You Have

• Prior Client Support/Product Support experience

• Must have strong understanding of Reconciliations and how they work

• Intermediate knowledge of SQL - Will run SQL queries and macros (Required)

• Logical thinker

• Excellent communication skills both verbal and written

• Strong ability to think on your feet

• Tech Savvy - extremely comfortable working with computers and a variety of applications

What We Offer You

• Competitive salary and excellent benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility and respect
• Student Loan Repayment Program: FIS will PAY OFF your principal loan balance over 10 years of service! Eligibility starts after one year of tenure in the program and is for U.S. participants

Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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