LOCATION

Hybrid work from either our Jacksonville, FL or Omaha, NE or Provo, UT office is required with flexibility to work remote up to 2 days per week

SUMMARY

Responsible for analyzing legal descriptions, Metes and Bounds, and plats and compares to tax maps to establish identity of property. Responsible for researching and gathering information for tax issues (e.g.; delinquent tax law suits, delinquent and/or missing tax bills).

RESPONSIBILITIES

• Performs customer support functions
• Analyzes legal descriptions/Metes and Bounds/plats and compares to tax maps to establish identity of property
• Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
• Investigates property value and/or property exemption discrepancies
• Keeps abreast of changes in state property tax laws
• Provides Agricultural Tax Rollback estimates
• Performs other related duties as assigned.

EDUCATIONAL GUIDELINES

A high school diploma or GED is required for this role

Requires up to one (1) year of mortgage or customer support experience

PREFERRED QUALIFICATIONS

• Excellent customer service skills
• Ability to use operating systems, browsers, databases and other technologies to troubleshoot client issues
• Ability to apply knowledge from one situation to the next to solve problems
• Ability to handle projects commensurate with job expectations
• Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Excellent oral and written communication skills
• Flexibility, versatility, dependability

ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.