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It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
A DAY IN THE LIFE of a Travel Sales Leader
The Auto Club Group is seeking a prospective Travel Sales Leader provides leadership and direction for travel sales activities for designated branches, or team of virtual agents, to drive sales, profit and deliver excellent customer service to our Members/Clients. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
Supports and initiates policies, practices, procedures, and controls ensuring ACG standards are met.
Accountable for the achievement of budgeted travel growth objectives and profitability.
Analyzes data and developing and implementing sales and marketing strategies while monitoring and evaluating sales efforts for all product lines offered.
Creates and actively seeks out opportunities to establish and strengthen relationships to influence, promote and increase awareness of travel products and services.
Accountability for all budget, sales, revenue, membership, and credit card results.
Responsible for creating sales entrepreneurs utilizing a strong foundation in proven selling skills and processes while maximizing the business development opportunities that support overall Travel Agency initiatives.
Employ programs, tools, and processes to increase travel sales, revenue, and profitability.
Provides oversight and management in the in the development, implementation, and maintenance of new and/or revised sales and marketing plans that: meet member needs, build company revenue, promote travel sales, and ensure meeting the corporate travel sales objectives within assigned region.
Seeks cross promotional sales opportunities and develops business and communication plans for each assigned region.
Conducts regular meetings with branch agents, or virtual team, to discuss and/or implement travel sales and marketing initiatives.
May act as a company representative in the interaction with travel suppliers and/or vendors.
Required to attend sales/development/relationship-building and HQ trips, primarily at domestic and potentially international destinations.
Responsible for all Human Resources administration for their assigned team/area: hiring, coaching, disciplining, etc.
Accountable for the on-boarding of new Travel Agents and providing guidance and direction to agents in the ongoing development of critical sales and service skills.
Monitors and assesses agent performance through review, joint sales work, and production reports.
Develops action plans to address specific performance gaps and assists the Travel Agent in implementation.
Guides the agent through cross/up-selling to grow Membership, Credit Cards and other ACG products. Completes are required supervisory processes and procedures.
What it's like to work for The Auto Club Group:
Serve our members by making their satisfaction our highest priority
Do what's right by sustaining an open, honest and ethical work environment
Lead in everything we do by offering best-in-class products, benefits and services
ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
HOW WE REWARD OUR EMPLOYEES
A competitive annual salary between $81,411.20 to $126,651.20
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Must possess valid driver's license
Education
High School Diploma or equivalent
Work experience
3+ years as a selling travel agent
Developing sales and/or marketing plans including annual objectives, strategies, and programs for defined business segments
Developing and motivating a sales team to meet or exceed the sales goals and objectives.
Analyzing territories and/or sales markets and developing plans to increase quality of existing business, cross selling products to existing customers, getting current customer to rebook another trip, and increasing market share by creating travel event opportunities to increase revenue and sales
Developing and supporting regional sales/marketing initiatives
Prior sales and marketing experience relative to travel
Prior Travel Agent experience
Successful candidates will possess:
Knowledge of:
Must have demonstrated sales and marketing abilities.
Knowledge of travel industry and standards
Identify strengths and weaknesses and model skills needed to facilitate corrective action in various areas including product knowledge, prospecting, professionalism, closing techniques, etc.
Strong interpersonal and communication skills.
Ability to motivate and develop others as a team for success.
Ability to identify trends and implement appropriate course of action, acting as a change management agent.
Interpret reports and utilize tools to increase Travel Agent' performance.
Translate corporate goals into individual work plans. Big picture view.
Strong MS Office skills for PowerPoint, Excel, and Word
Superior public speaking and presentation skills
Knowledge of travel region and potential market opportunities Positive, motivating sales attitude.
Ability to efficiently and effectively manage multiple work streams on an ongoing basis
Ability to develop events, negotiate contracts, and manage sales follow up to ensure a positive ROI
Preferred Qualifications:
Bachelor's degree in business administration, Marketing, Sales, Travel, Liberal Arts or related field preferred.
Certified Travel Counselor (CTIE) designation preferred.
Prior management experience
Work Environment
This is a hybrid position that works primarily in a home environment. Varying amounts of travel with occasional extended or overnight stays and out-of-state/country travel required.
This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Travel required with exposure to road hazards and temperature extremes, including some overnight travel
Willingness to work irregular hours
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.