Senior Associate, Production Services Application Support Analyst

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Production Services Application Support Analyst to join our Production Services team. and will work a Hybrid schedule (2-3 days per week in-office required). Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. This role is located in Lake Mary, FL.

In this role, you'll make an impact in the following ways:

• Infrastructure and Application support
• Support SOD, EOD, ESP, Testing, Troubleshooting, DR and middleware software/hardware support for 340 + applications across 5 lines of businesses.
• Troubleshooting moderate to complex issues relative to Application and Infrastructure components. Work with various Application and infrastructure teams to resolve any issues.
• Monitoring system health, responding and escalating to alerts, diagnosing issues, and resolving incidents. Work towards minimizing downtime and any service disruptions.
• Documentation and incident post-mortems are often part of the duties to prevent recurring issues.
• Contributes to the achievement of team objectives and work on special projects as assigned.
• Provide off hour, weekend and holiday support as needed.
• metric gathering, reporting and tracking for SLA's and OLA's.
• Business continuity and disaster recovery planning, testing and execution.
• Implements, integrates and supports various mainframe, mid-frame, distributed, web, and ancillary products. Reviews new/modified file transmission requests.
• Formulates plans to meet system performance objectives. Analyzes, implements, maintains, and performs software installations and upgrades to operating systems and layered software packages.

To be successful in this role, we're seeking the following:

• Expertise in system administration, cloud services, networking, virtualization, infrastructure automation. PowerShell and visual basic scripting, SQL query, Linux (RHEL), Apache, Tomcat, Agile methodology, databases (MS SQL Server, Oracle, Vertica).
• Provides on-site and on-call support through analysis and works with various application and infrastructure teams to remediate.
• Communicates both formally and informally with customers and end users.
• Experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking.
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.