Please contact your Administrator to change your authorization settings.
The Business Office Collector/Financial Counselor provides benefit education to patients, parents and guarantors. Effectively communicates insurance, claims or patient's self-pay responsibilities to the patient on the unit and at discharge. Requests upfront collections of self-pay deposits from patients both inpatient and outpatient. The Financial Counselor/Collector is responsible for maintaining the Upfront Log for all patients admitted to the hospital and monitors the self-pay balance from the time a patient enters the hospital until the balance is zero. The Financial Counselor/Collector will complete timely and effective payment arrangements and verify/confirm patient demographic information prior to or upon discharge whenever possible. The Financial Counselor/Collector audits and prepares accounts for bad debt. The Financial Counselor/Collector performs routine contact with insurance carriers and other providers regarding denials, refunds, etc to maintain accurate Accounts Receivables. Performs various other duties as assigned by the Business Office Director and/or Administration.
Qualifications
EDUCATION: A Certificate or Degree in accounting or business administration is preferred. Two years' experience in a healthcare setting with prior Medicare/Medicaid and third party billing and collections.
1. Demonstrates proficiency in field/specialty.
2. Performs in an effective and efficient manner which is consistent with current standards for the position and with policies/procedures of Administration, the Business Office and the facility.
3. Interacts with co-workers in the department, all employees in the hospital, physicians, visitors, and all other customers in a manner which encourages harmonious working relationships, enhances the image and reputation of the facility and promotes positive customer relations.
4. Supports the facility's mission statement by dependability in attendance, punctuality, maintaining confidentiality, the timely completion of assignments, resource and information management, attention to principles of quality service, and maintaining confidentiality.
5. Has a commitment to professional and personal growth through development of skills and knowledge, as well as improvement in the facility's performance.
6. Minimum of two years experience in an healthcare setting with prior Medicare/Medicaid and third party billing and collections.