The Wealth Management Services Specialist Senior is responsible for enhancing the client experience by servicing clients and providing operational, administrative, and client service support within the Wealth Management Department. The role will be integral in the onboarding of new clients, coordination of cash /non-cash movements, ongoing maintenance of client accounts and providing support to Wealth Advisors and Trust Officers. The Wealth Management Services Specialist Senior is also responsible for operational, compliance, and administrative functions within the Wealth Management Department. The role will also support BCI Securities in account opening and services required. The position may also support other department initiatives as required.

Principal Duties & Responsibilities:

Partner with Wealth Advisors and Trust Officers to provide service and support functions such as portfolio analysis, account creation and maintenance, and client/prospect meeting preparation.
• Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online Services, paperless options, etc.).
• In partnership with Wealth Advisors provide excellent customer service to promote client retention.
• Collect appropriate documentation to set up new accounts, closing accounts and making changes to an account.
• Process account service requests and ensure appropriate documentation.
• Input data into Financial Planning tools as needed.
• Input orders within appropriate system and complete associated paperwork.
• Assist in the preparation of client reports and other materials for client meetings as well as creating reports for senior management.
• Maintain contact management systems with up-to-date key client information.
• Establishes/maintains client account files.
• Initiate and prepare correspondence to clients, co-executors, guardians and others.
• Responds to telephone inquiries from clients.
• Collaborates with Trust Officer or Wealth Advisor related to release of information and/or funds.
• Monitors daily cash balances of income and principal and ensures the prompt payment of bills, remittances, taxes, etc.
• Tracks daily transactions as needed.
• Processes incoming funds received at the bank.
• Processes and set up one-time or recurring payments.
• Ensures funds are coded correctly for tax reporting purposes.
• Works with Wealth Advisors and Trust Officers in the completion of formal account reviews.
• Prepares for regular audits and follows up on outstanding issues.
• Maintain account specific compliance and regulatory standards.
• Performing quality review of new and existing KYC profiles for Bank clients and provide maintenance as needed.
• Acts as partner to the Banker teams to assist with the KYC renewals process for existing clients.
• Support the team's marketing strategy by maintaining marketing materials up to date and if needed help in planning client events and seminars.
• Assist with on-boarding new members to the team.
• Maintain risk awareness and regulatory knowledge.
• Handle miscellaneous operational activities and projects as needed.

• 2-4 years of client service experience, preferably in the financial service industry.
• In-depth knowledge of wealth and banking products.
• Highly motivated self-starter.
• Must be proficient in: loan/depository systems.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong attention to detail and proven ability to multitask effectively.
• Excellent interpersonal skills, phone manners and customer service skills are essential.

• High School Diploma or GED equivalent Required Associate's Degree in Business or related field. Preferred Bachelor's Degree in Business or related field.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.