About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at

Who We Are Looking For

The HR Administrator - Benefits is responsible for the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plans. This position also offers day-to-day support on general HR related inquiries to employees by responding to incoming inquiries received by our HR Service center.

This position is a hybrid role at our Boca Raton, FL office.

What You Will Work On

• Ensures the accuracy of all benefit enrollments for existing employees and new hires in the HRIS system to provide vendors with accurate eligibility information.
• Manages benefit vendor relationships and acts as a liaison for employees and vendors.
• Performs regular quality checks of benefits data.
• Assists employees with benefits claim issues and plan changes.
• Distributes all benefits enrollment materials and determines eligibility.
• Enrolls employees with carriers and processes all status changes.
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
• Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability, and FMLA.
• Interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.
• Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment.
• Assists with open enrollment.
• Processes and manages COBRA for separated employees.
• Monitors the HR Inbox and addresses incoming inquiries.
• Completes verifications of employment.
• Assists with employee paycheck inquiries.
• Processes employee status changes in our HRIS System.
• Ensures policies and procedures are kept up to date.
• Performs additional duties as assigned.
• Assists with employee onboarding requests to ensure we are following all labor laws prior to the start of a new employee

Who You Will Work With

You will collaborate with our HR team members on a day-to-day basis to ensure that our benefits processes & HR related inquiries are consistently responded to. You will also work with external vendors and internal stakeholders and management professionals to respond to incoming inquiries.

What You Will Bring

• Extensive knowledge of employee benefits and applicable laws.
• Excellent written and verbal communication skills.
• Strong interpersonal, organizational, and communication skills.
• Strong problem-solving and time management skills.
• Must be able to interact with employees at all levels.
• Must be able to maintain confidentiality of highly sensitive information.
• Advanced Knowledge of Microsoft Office Suite with a strong proficiency in Excel.

Education and Experience Required:

• Bachelor's degree in human resources or related field of study
• Minimum 4 years' experience in HR or direct benefits administration
• SHRM Certified Professional, (SHRM-CP), or equivalent certification credential a plus

• Boca Raton, FL, USA