Line of Business Knowledge Advisor Knowledge Extensive knowledge of or ability to learn and understand end to end processes to be able to serve as a subject matter expert for operational performance issues that arise. Responsible for more complex business areas. Trend Knowledge Collaborate on business and industry trends that present opportunities and advise the Line of B

Leads a team of risk and control colleagues. Develops and executes on plan to assess the controls within the line of business. Engages with business leaders and holds them accountable as risk and control owners. Performs standard and thematic risk reviews of processes, identifying new risk and control themes and trends, leading special projects, identifying, and executing

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Review existing and potential client business scenarios to identify new business development and cross selling opportunities for more complex relationships. Assist in the preparation of RFP responses. Conduct new business presentations to clients, prospects, and industry professionals in accordance with established programs and procedures. Contribute to department annual

Delivery Excellence Provides strategic management of the overall Product program, ensuring that release schedules are met, and risks managed. Leads a collaborative, dynamic Product planning process prioritizing efforts that align with Comerica and Technology strategies and provide the best value and outcome for the investment. While working with the delivery team, respons

Third Party Risk Program Administrator Third Party Risk Lead reports to the Third Party Risk (TPR) Manager. Responsible for managing, executing, and improving governance and infrastructure elements of Comerica's TPRM program. Assist in governance committee reporting and communication of TPRM initiatives. Monitor regulatory developments and emerging risks that impact TPRM

Design and Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture and

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Participates in industry forums to stay abreast of all fair lending laws and regulations. Maintains the Bank's fair lending and responsible banking policies, procedures, standards, and Program documents. Continuously assesses and enhance the Program, incorporating industry best practices Advises senior leadership on fair lending implications of new products, services, or

Amazon call flow monitoring and Agent re skilling. Monitors Key Performance Measurements (KPM's) as identified by GFT management team to ensure compliance. Support department managers in the day to day operations of Global Funds Transfer and all aspects in the processing of incoming and outgoing wire transfers and customer service issues. Responsible to assist in the deve

Ongoing Monitoring Oversight Review supply agreements, contractual terms, and relationship management oversight requirements. Develop an understanding of line of business operations, their complexities, trade offs and impacts when outsourcing products and services. Create and manage the framework for key metrics or key performance indicators, associated with outsourced se

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation