Work with minimal supervision using professional skills, discretion and sensitivity while addressing various quality and training issues. Work as a team member in determining departmental needs. Serve as a resource for employees and management. Provide quality review and training for the further development of each employee. Work well with a variety of individuals and res

Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Follow up with callers on complaint/question status, ensure resolution Collaborate with call center team mem

Review the hospital census or utilize established referral method to identify self pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment

To be added by the recruiter