The role of the RDM Release Manager is to be accountable and to coordinate cross functional, multiple phase network implementations, engineering support and service delivery work. They direct tasks, decipher requirements, manage communications and updates, escalate/take escalations, track and manage synergies and dependencies supporting network implementation deliverables

Responsible for dispatching and closing all assigned cases including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines, deadlines and margin requirements. Responsible for receiving and managing 1st level inquiries and escalations, not requiring technical support or triage, from initial request throughout the case life

Identify customer needs and effectively illustrate to team the need to understand and respond to perceived customer risks Build and expand relationships with Economic Buyer in prospect and customer accounts, where necessary. Generate demand by assisting clients to identify and qualify current needs and effectively articulate how Black Box can add value through its managed

The Data Center Engagement Manager role leads the business development and partner engagement within a defined area or sector specifically Data Center technologies, and liaisons with the Data Center Solutions Engineering team to qualify these opportunities based upon the established technical criteria for the Data Center practice within Black Box. Leads expansion into new

Need to be able to display very high proficiency in routing protocols, troubleshooting and attention to detail. Mentoring and leading other engineers. Given the freedom to innovate, you seek new and better ways of doing things. You love to mentor others because you know a stronger team means everybody wins. If you are looking for an opportunity to make a difference and bu

Essential Functions Provide team leadership and assist Operations Managers as needed with employee assessments, feedback, and local requirements. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials. Lead team to perform installation

The Black Box Channel Marketing Programs Manager will own marketing responsibilities in support of the Black Box Americas sales channels that include distributors, resellers and system integrator. The individual will be responsible for creating awareness, preference and demand for Black Box products through those partners. Location Miami, FL Primarily Roles & Responsibili

If you are a Project Manager looking for an exciting role working with industry leaders, look no further! Black Box is hiring a Data Center Project Manager as part of our strategic growth initiative to work with our customer, Meta the largest social media giant in the world. Black Box offers a comprehensive total rewards package (medical, dental, vision, 401(k) with Compa

of Job Performs a variety of intermediate level electronics testing, troubleshooting, and repair on telecommunications and other electronic equipment Primary Job Roles/Responsibilities 1. Performs moderately complex tests on telecommunications and electronic equipment 2. Repairs telecommunications and other electronic equipment by troubleshooting to component level without

The Infrastructure Technician II leads skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Position Details Hourly position based upon experience & skill level Contract position through D

Perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equi

Analyze all quality and development needs for new and existing employees, and effectively document, and communicate all new processes and procedures to team members. Present reporting on quality assurance initiatives that are in alignment with company and individual improvement objectives. Perform frequent remote and side by side Quality Assurance monitors and provide any

SERVICE MANAGEMENT Project planning fundamentals initiating, planning, estimating, resourcing, scheduling, and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, reporting, quality review, and assurance Relationship managem

The Resource Coordinator is responsible for planning and collaborating across functional roles to ensure appropriate skill sets for project delivery resources match assigned projects and workload. This position must work with the team to drive resource utilization by planning upcoming needs and matching resource demand with supply/capacity. These skills will be utilized t

Primary responsibility of the operations and projects for the assigned account(s) on a daily basis. Ensure best practices, safety and audit compliance are followed. Provide weekly and monthly meetings and reports with the customer and Black Box. Owns and ensures timely incident escalations occurs in accordance with established policies, procedures and OLA and SLA requirem