Refine website specifications and resolve technical issues. Ensure web sites and applications are accessible, troubleshoot both internal and customer needs. Execute the day to day configuration, support, maintenance, and improvement of the SharePoint site and integration of other third party tools. Troubleshoot issues with associated applications to meet the needs of owne

Support the development, review, and delivery of project documentation and deliverables. Create customer facing documentation for technical enterprise software and developer tools. Clearly document complicated procedures in simple and understandable manner and compose material according to a set standards and templates. Coordinate, facilitate, write, edit, track progress,

Utilize government supplied change management database(s) and tools to interpret, organize, manage, and activate network requirements for DISA customers. Support the Activations phase of the Provisioning Process within DISA standards, specifically from a commercial lease standpoint. Read and interpret Telecommunications Service Requests and Telecommunications Service Orde

Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request. Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry. Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear. Qualifications Associates degree is preferred. Must have an ac

Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin

Design, deploy, and manage Microsoft Windows servers, build templates and images, Active Directory services, including domains, forests, trusts, group policies, and replication. Develop and implement automation solutions using scripting languages such as PowerShell to automate repetitive tasks, provisioning, and configuration management. Collaborate with cross functional

Utilize best practices for implementing SOPs and creating documentation for the current and future SharePoint/Cloud environments Analyze and develop technical documentation detailing the integration and system performance or information security Administration of on prem SharePoint platforms (2016 & 2019) across multiple networks and the SharePoint Online, including monit

Implement, upgrade, configure network monitoring tools such as SolarWinds Upgrade and replace EOL routers and switches Comply with configuration management, change management and other policy management documentation requirements Provide input and best practice recommendations for Network redesign Implement and troubleshoot MPLS Layer 2 and Layer 3 VPNS, IP, IPV6, OSPF, B

Implement, upgrade, configure network monitoring tools such as SolarWinds Upgrade and replace EOL routers and switches Comply with configuration management, change management and other policy management documentation requirements Provide input and best practice recommendations for Network redesign Implement and troubleshoot MPLS Layer 2 and Layer 3 VPNS, IP, IPV6, OSPF, B

Responsible for designing and testing software functionality and usability. Conduct tests, analyze the results, and report observations to the design team. Review software requirements and prepare test scenarios. Execute tests on software usability. Analyze test results on database impacts, errors or bugs, and usability. Prepare reports on all aspects related to the softw

Serve as the PM, Scrum Master, and Governance Lead for all staff, providing management, direction, administration, leadership, and quality assurance for the program. Ensure tasks are executed successfully and with quality (using CMMI and other QA best practices) by the team on a consistent basis. Establish appropriate communication channels between the various project sta

Manage Microsoft Enterprise services such as the 21st ABN DIV SharePoint Portal, 21st ABN DIV Outlook, Fileshare, and SQL database. Manage Mission Command services such as but not limited to the Digital Dissemination Service (DDS), Command Post of the Future (CPOF) Repository and Databridge, Command Post Computing Environment (CPCE), Wide Area Voice Environment (WAVE) and

Provide technical leadership and support in the areas of IT planning, solution specification/design, and target architecture development. Qualifications Bachelor's Degree in technical discipline Must have an active Public Trust clearance 15+ years of IT experience Strong knowledge of information technology, including all layers of the IT stack Strong knowledge of commerci

Document all requirements needed to fulfill the customer's business needs. Responsible for the development of all OST, and Applications and Digital Solutions documentation requirements surrounding new projects. Provide Business Analysis support to assess, validate and document the business needs for key stakeholders. Provide support for various types of projects at any st

Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin