Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo

The Senior Employee Relations Representative is responsible for investigating and resolving employee relations that are moderate to complex complaints and conflicts in the workplace. You will work with our HR Business Partners and Managers to administer the Corrective Action Process, investigations and other ER cases. This role serves as an advisor to managers and senior

Provide technical support for Jaspersoft products for our enterprise customers during the PST business hours, with a Salesforce based ticketing system as the primary communication platform Provide phone/email/Webex consultation to debug customer problems of medium and high complexity Escalate cases to the Support management and/or the Engineering team to create workaround